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SHIPPING & RETURNS

Shipping & Delivery

Springscent Trading ("we" and "us") is the operator of (https://www.doftaroma.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. 1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. 2. Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.This price will be the final price for shipping cost to the customer. 3. Returns 3.1 Return Due To Change Of Mind Springscent Trading will happily accept returns due to change of mind as long as a request to return is received by us within 15 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Springscent Trading) will refund the value of the goods returned but will NOT refund the value of any shipping paid. 3.2 Warranty Returns Springscent Trading will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Springscent Trading to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available) 4. Delivery Terms 4.1 Transit Time Domestically In general, domestic shipments are in transit for 2 - 7 days 4.2 Transit time Internationally Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. 4.3 Dispatch Time Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 4.4 Change Of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 4.5 P.O. Box Shipping Springscent Trading will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 4.6 Military Address Shipping We are able to ship to military addresses using USPS. We are unable to offer this service using courier services. 4.7 Items Out Of Stock If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order. 4.8 Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation 5. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 6. Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. 7. Duties & Taxes 7.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website 7.2 Import Duties & Taxes For international shipments, import duties & taxes may be required to be paid. Springscent Trading pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes, or choosing to pay them seperately upon arrival in your destination country. Springscent Trading encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Springscent Trading at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. 8. Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. 9. Insurance Parcels are insured for loss and damage up to the value as stated by the courier. 9.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 9.2 Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. 10. Customer service For all customer service enquiries, please email us at doftaroma@gmail.com

Return Policy

Thanks for purchasing our products at www.doftaroma.com operated by Springscent Trading. In order to be eligible for a refund, you have to return the product within 15 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 14 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team @ +65 81177878 or you may send an email to doftaroma@gmail.com

Terms and Conditions

Please read these terms and conditions ("terms and conditions", "terms") carefully before using www.doftaroma.com website (“website”, "service") operated by Springscent Trading ("us", 'we", "our"). Conditions of use By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. Springscent Trading only grants use and access of this website, its products, and its services to those who have accepted its terms. Privacy policy Before you continue using our website, we advise you to read our privacy policy [link to privacy policy] regarding our user data collection. It will help you better understand our practices. Age restriction You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. Springscent Trading assumes no responsibility for liabilities related to age misrepresentation. Intellectual property You agree that all materials, products, and services provided on this website are the property of Springscent Trading, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the Springscent Trading’s intellectual property in any way, including electronic, digital, or new trademark registrations. You grant Springscent Trading a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement. User accounts As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password. If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address it accordingly. We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion. Applicable law By visiting this website, you agree that the laws of the Singapore, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Springscent Trading and you, or its business partners and associates. Disputes Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by the State Courts of Singapore and you consent to exclusive jurisdiction and venue of such courts. Indemnification You agree to indemnify Springscent Trading and its affiliates and hold Springscent Trading harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel. Limitation on liability Springscent Trading is not liable for any damages that may occur to you as a result of your misuse of our website. Springscent Trading reserves the right to edit, modify, and change this Agreement any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between Springscent Trading and the user, and this supersedes and replaces all prior agreements regarding the use of this website.

Privacy Policy

Your privacy is important to us. It is Springscent Trading's policy to respect your privacy regarding any information we may collect from you across our website, http://www.doftaroma.com, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

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